FAQ
Frequently Asked Questions
1. What is the delivery time?
At SkinLyf, we prioritize fast deliveries! Your parcel will typically reach you within 2-5 days.
2. How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email. You can use this number to track your order on our courier partner’s website.
3. What are the delivery charges?
Delivery charges may vary based on your location. However, we often run promotions offering free shipping on certain orders.
4. Do you offer cash on delivery (COD)?
Yes! We offer Cash on Delivery (COD) across Pakistan for your convenience.
5. What payment methods do you accept?
We accept the following payment methods:
- Cash on Delivery (COD)
- Bank Transfers
- EasyPaisa / JazzCash
- Credit/Debit Cards (coming soon!)
6. What is your return and exchange policy?
We offer hassle-free returns and exchanges within 7 days of receiving your order. The product must be unused and in its original packaging. To initiate a return, contact our support team.
7. Are your products original and safe to use?
Yes! All our products are 100% original, authentic, and dermatologically tested to ensure safety and effectiveness.
8. Do you offer discounts or promotions?
Yes, we frequently offer discounts, bundle deals, and seasonal promotions. Follow us on social media or subscribe to our newsletter to stay updated.
9. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible before it is dispatched. Once shipped, changes cannot be made.
10. How can I contact customer support?
For any inquiries or assistance, reach out to us:
📞 Call: +923444939332
💬 WhatsApp: +923444939332
📩 Email: skinlyfskincare@gmail.com4