Refund & Exchange Policy

At SkinLyf, we value your trust and strive to provide high-quality skincare products. If you are not completely satisfied with your purchase, we’re here to assist you!

Eligibility for Refund & Exchange

✅ Damaged or Defective Products – If you receive a damaged or defective item, please contact us within 48 hours of delivery.

✅ Incorrect Product Received – If you receive the wrong product, let us know immediately for a hassle-free exchange.

✅ Unopened & Unused Items – We accept returns for unused and unopened products within 7 days of delivery.

Non-Refundable Items

❌ Used or Opened Products – Due to hygiene reasons, we cannot accept returns of opened or used items.

❌ Sale & Promotional Items – Products purchased during sales, promotions, or with discount offers are non-refundable.

❌ Third-Party Purchases – Items not bought directly from our official website (skinlyf.com) are not eligible for returns or exchanges.

How to Request a Refund or Exchange?

1️⃣ Email us at [skinlyfskincare@gmail.com] with your order details and a brief description of the issue.

2️⃣ Attach clear photos of the product showing the problem.

3️⃣ Our team will review your request and respond within 2-3 business days.

4️⃣ If approved, you will receive a refund or replacement as per our policy.

Refund Processing Time

• Approved refunds will be processed back to the original payment method within 5-7 business days.